Language support: Provide interpreters and translated materials to overcome language barriers and ensure clear communication.
Cultural awareness: Train staff to be sensitive to the cultural backgrounds and trauma experiences of refugee families, respecting their values and norms.
Flexible communication: Offer alternative methods of communication, such as phone calls or online platforms, and involve cultural mediators to build trust and reduce discomfort.
Open alternative communication with families at risk of ACEs:
Encouragement of participation in school activities: Encourage families to get involved in school events and offer motivational incentives.
Empathetic, non-judgmental approach: Approach families with respect and understanding so they feel supported.
Individual meetings in a relaxed setting: Offer meetings where families can openly discuss their concerns.
Consideration of cultural differences: Respect the cultural traditions of families and provide language support.
Alternative communication methods: Enable safe, anonymous communication through emails or chat to make families feel more comfortable.